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COTA ACT holiday shutdown information

COTA ACT’s office in Hughes, including the Seniors Information Line will close for the holidays from midday Friday 22nd of December 2023 and reopen on Tuesday 2nd of January 2024.

During this period, staff will not be responding to phone calls or emails. You are welcome to send a message to us via our online form and we will respond on our return to work.

Useful contact numbers during the shutdown period

  • Beyond Blue 1300 22 4636              
  • Police / Ambulance / Fire Brigade / Health – Emergency 000
  • Police Assistance Line – Non Urgent 131 444
  • Police Assistance Line (calling from interstate) – 02 5127 0051


The Community Info Hub (delivered by Volunteering ACT) produces an annual Holiday Season Guide to support awareness of, and access to vital services at this important time of year. It contains key information including:

• Where to find a free meal this holiday season
• Services operating during the holiday season
• Community services closures during the holiday season

The Holiday Season Guide can be found by clicking the text below:

Holiday Season Guides December 2023

Other important numbers to keep handy:

Service contactPhone number
State Emergency Services132 500
National Relay ServiceTTY/voice calls – 133 677
Speak and Listen – 1300 555 727
SMS relay – 0423 677 767
Translation services131 450
Poisons information line13 11 26
Canberra Hospital(02) 6244 2222
Calvary Hospital(02) 6201 6111
Lifeline13 11 14
ActewAGLElectricity 13 10 93
Gas 13 19 09
Icon WaterWater, sewage 02 6248 3111
Transport Canberra and City Services (TCCS)Storm water 13 22 81
Access Canberra13 22 81

Due to Transport Canberra’s shutdown period from 22nd December 2023 to 2nd January 2024, you will need to call Access Canberra with any assistance regarding your MyWay ACT Seniors Card. We encourage you to check the validity and balance of your card, prior to the shutdown period, by calling Transport Canberra on 6207 7711. If you have not used your card to travel on public transport in the ACT in the last 2 years, the Transport Canberra travel side of your card will not be valid.

You can apply for a new card by completing the online form and a card will be sent out to your nominated address. Make sure you tick the Replacement Card box to have your credit transferred to your new card. You access public transport in the ACT for free with the confirmation email you will receive once you have completed the application and while you wait for your new card to arrive.

You can also find all ACT Government holiday service hours here.

We wish you a safe, healthy and joyful holiday period!

The team at COTA ACT