Get assistance navigating the aged care system

The Aged Care Navigator is testing different types of services and activities to help people to learn more about Government supported aged care programs and how to access them.

COTA ACT is the Information Hub for the ACT and Queanbeyan.  We are available to support, educate and assist people by informing and linking them with suitable care services. We aim to help local people build their own knowledge by guiding them through the steps from information to assessment to receiving care.

Some of the activities being offered include:

  • Community workshops and information sessions
  • Assistance with filling in forms
  • Contacting My Aged Care
  • Providing factsheets, handouts and other resources
  • Outreach services to support those who can’t come into the centre
  • Group support sessions
  • Individual support sessions


Upcoming sessions

Drop in sessions/appointments

Get one on one advice and information from an aged care navigator volunteer. 

Appointments available on Wednesdays and Fridays. For more information and to book an appointment contact COTA ACT on 02 6282 3777 or This email address is being protected from spambots. You need JavaScript enabled to view it.



Changes in age eligibility for ACT Seniors Cards

Changes in age eligibility for ACT Seniors Cards

In November 2019, the ACT Government announced that the eligibility age for ACT Seniors Cards will be lowered to 60 years. 

This change will come into effect on 1 July 2020. 

See below the media release from Minister for Seniors and Veterans Gordon Ramsay MLA. 


Age of eligibility lowered to 60 for Seniors card

The ACT Government has today announced that from July 2020 Canberrans aged 60 or over will be entitled to obtain a senior’s card.

Minister for Seniors and Veterans Gordon Ramsay said that older Canberrans play a substantial role in the ACT community and that allowing a greater number of older Canberrans to access concessions would benefit older Canberrans and the community more broadly.

“Our community of older Canberrans has the highest rates of volunteering and caring nationally and are the healthiest and most educated in the country,” Minister Ramsay said.

“They bring significant resources through their years of experience to the social, community and economic life of our city.

“As our city continues to grow it’s important that we ensure that older Canberrans remain engaged in our community and that they have access to the appropriate services at a reasonable cost.

“Everyone benefits when the intrinsic worth of older people and their active involvement in the community, and as decision makers, is valued and fostered.

“First and foremost, the seniors card helps ease some cost of living pressures for our older Canberrans, but perhaps more importantly than a reduction in cost is how the scheme encourages social inclusion.

“I am proud that the ACT Government is working to ensure that our city continues to grow and develop and is shaped as an age-friendly city in which the infrastructure, culture and support services enable our seniors to lead rich, happy and healthy lives,” Minister Ramsay said.

The ACT Seniors Card provides -

  • a 10 per cent discount on motor vehicle registration;
  • 28 per cent for electric vehicle registration
  • concessional public transport fares at peak times and free travel at off peak times; and
  • a broad range of discounts from private businesses.

The Seniors Card also allows seniors to access reciprocal discounts in other States and Territories.

There are around 8,500 seniors in the ACT aged 60 and 61. To be eligible for the Card, seniors must not be in paid employment for more than 20 hours per week.


Concession travel on the NSW Opal public transport network

Concession travel on the NSW Opal public transport network is now a whole lot easier for ACT Seniors Card holders.

From Monday 31 October 2016, Transport Canberra has partnered with Transport NSW to automatically validate ACT seniors' eligibility for concession travel in NSW. Transport NSW has also removed the 60 day expiry on ACT seniors' Gold Opal Cards.

“COTA ACT has been working with Transport Canberra for close to a year to make applying for a NSW Opal Card easier for Seniors Card holders in the ACT. The new process is just one example of how COTA ACT partners with government to improve services for seniors in the ACT.

“Seniors with an early ACT Seniors Card (ie one that has six numbers, as opposed to nine in the current cards) will need to apply for a card upgrade in order to apply for an Opal card. New, replacement and upgrade ACT Seniors Cards are available from the COTA ACT office in Hughes, at ACT Libraries and Access Canberra shopfronts,” 

If you are over 60, a permanent resident of the ACT and working 20 hours or less each week, you are eligible for an ACT Seniors Card* and a Gold Opal card, giving you concession travel capped at $2.50 a day** across Sydney, the Blue Mountains, Hunter, Illawarra and Southern Highlands.

**Excludes Sydney Airport Station access fee

Download the media release here.


OPAL card registration not working?
  • How many numbers are on your Seniors Card? The new system requires your card to have nine numbers to be processed. If you have an older card with five numbers you will need to upgrade your card.
  • When did you apply for your Seniors Card? It takes up to 7 business days for the Transport Canberra and NSW Opal Card databases to sync details so you can apply for an Opal card.
If you have confirmed all of this and your registration is not processing you will need to confirm your card validity (see section above 'Why is my Seniors / MyWay Card not working": This can be done through the COTA ACT Office on 6282 3777.


 News / 03.11.16
*Eligibility age for ACT Seniors Card will be gradually increased to 65 years by 1 July 2025. Please check the current age eligibility before applying. 



  • ACT Seniors Cards
  • ACT Seniors Card Discount Directory
  • The Seniors Information Service
  • Housing Options Advisory Service
  • Information on services for older people and their carers
  • Community education, information sessions and events
  • Community centre hire


Subscribe to the COTA ACT Newsletter to stay up-to date with all our latest news and events.



Council on the Ageing (ACT)
Hughes Community Centre
2 Wisdom Street Hughes ACT 2605
Telephone: 02 6282 3777
Fax: 02 6285 3422
Contact Us 
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