ACT Seniors/MyWay Card
COTA ACT manages Seniors Cards in the ACT, which are combined with Transport Canberra MyWay cards - one card allows for public transport access, and the Seniors Card discounts and services.
If you have the new Seniors Card with a MyWay card on the back, your Seniors Card number is the nine digit number on the MyWay side of the card.
If your Seniors Card has five digits, or does not have a MyWay card on the back we recommend upgrading your card. This can be done at the COTA ACT office, ACT public libraries and ACCESS Canberra Service Centre's.
How to apply for an ACT Seniors Card
If you are over 62*, a permanent resident of the ACT and working 20 hours or less each week you are eligible for an ACT Seniors Card.
*Please note: In November 2019, the ACT Government announced the eligibility age for ACT Seniors Cards will be dropped to 60 years. This change will come into affect on 1 July 2020.
Applications for ACT Seniors Cards are available from Access Canberra Service Centre's, ACT public libraries or the COTA ACT office (applications for ACT Seniors Cards are not available online).
You will be required to provide proof of age and residency (acceptable forms of identification include: drivers licence birth certificate or extract, Australian passport, ACT government invoice, bank papers, DSS pension or DVA pension card)
For more information about the ACT Seniors Card, contact COTA ACT on 6282 3777.
Full information on Seniors Card for the ACT can now be found at www.actseniorscard.org.au.
Why is my Seniors/MyWay Card not working?
Having trouble using your Seniors / MyWay card on public transport?
MyWay cards remain active for two years from the date of the last 'transaction' (a 'transaction' could be either travel, recharge or when the card has been originally activated). If you have not used your card for two years it will become inactive (or expire). Once a card has expired, it cannot be reactivated and you will need to apply for a new card through COTA ACT, ACT public libraries or ACCESS Canberra Service Centre's. Concession entitlements and stored value on a registered MyWay Card may be transferred where the registered card is replaced.
To ensure your MyWay card is looked after, the following are recommended:
- Do keep it separate from other cards such as credit cards and building access cards
- Do not expose the card to heat
- Do not bend the card
- Do not punch holes in the card
ACT Seniors Card holders can apply for an Gold Senior/Pensioner Opal Card online (http://www.opal.com.au:80/ordercard/) or by calling Opal on 13 67 25.
Transport NSW is able to automatically validate ACT seniors' eligibility for concession travel in NSW.
A Gold Opal card gives you concession travel capped at $2.50 a day* across Sydney, the Blue Mountains, Hunter, Illawarra and Southern Highlands.
*Excludes Sydney Airport Station access fee
How to apply
ACT seniors no long have to apply using paper-based application forms for a Gold Opal Card. Apply by visiting: https://www.opal.com.au/ordercard/?execution=e1s1 or call Opal on 13 67 25.
What do ACT Seniors Card holders need before they apply?
To complete your application you will need:
- First and last name exactly as ACT Seniors Card/Transport Canberra has them on file
- Date of birth
- Seniors Card identification number.
- How many numbers are on your Seniors Card? The new system requires your card to have nine numbers to be processed. If you have an older card with five numbers you will need to upgrade your card.
- When did you apply for your Seniors Card? It takes up to 7 business days for the ACT Seniors Card/Transport Canberra and NSW Opal Card databases to sync details.
- Is your MyWay card valid? MyWay cards remain valid for two years from the date of the last 'transaction'. If you have had a MyWay card for more than two years and have never used it on the bus, it is likely your card has expired. If your card has expired it means that Opal will not recognise your details. Once a card has expired, it cannot be reactivated and you will need to apply for a new card.