Seniors/MyWay Card

ACT Seniors/MyWay Card

COTA ACT manages Seniors Cards in the ACT, which are combined with Transport Canberra MyWay cards - one card allows for public transport access, and the Seniors Card discounts and services.

If you have the new Seniors Card with a MyWay card on the back, your Seniors Card number is the nine digit number on the MyWay side of the card.

If your Seniors Card has five digits, or does not have a MyWay card on the back we recommend upgrading your card. This can be done at the COTA ACT office, ACT public libraries and ACCESS Canberra Service Centre's.


How to apply for an ACT Seniors Card

If you are over 62*, a permanent resident of the ACT and working 20 hours or less each week you are eligible for an ACT Seniors Card.

*Please note: In November 2019, the ACT Government announced the eligibility age for ACT Seniors Cards will be dropped to 60 years. This change will come into affect on 1 July 2020. 

Applications for ACT Seniors Cards are available from Access Canberra Service Centre's, ACT public libraries or the COTA ACT office (applications for ACT Seniors Cards are not available online). 

You will be required to provide proof of age and residency (acceptable forms of identification include: drivers licence birth certificate or extract, Australian passport, ACT government invoice, bank papers, DSS pension or DVA pension card)

For more information about the ACT Seniors Card, contact COTA ACT on 6282 3777.

Full information on Seniors Card for the ACT can now be found at


Why is my Seniors/MyWay Card not working?

Having trouble using your Seniors / MyWay card on public transport?

MyWay cards remain active for two years from the date of the last 'transaction' (a 'transaction' could be either travel, recharge or when the card has been originally activated). If you have not used your card for two years it will become inactive (or expire). Once a card has expired, it cannot be reactivated and you will need to apply for a new card through COTA ACT, ACT public libraries or ACCESS Canberra Service Centre's. Concession entitlements and stored value on a registered MyWay Card may be transferred where the registered card is replaced.

To ensure your MyWay card is looked after, the following are recommended:

  • Do keep it separate from other cards such as credit cards and building access cards
  • Do not expose the card to heat
  • Do not bend the card
  • Do not punch holes in the card
If your ACT Seniors/MyWay card is no longer valid you will not be able to apply for a Gold Senior Opal card for travel in NSW.
Concession travel on the NSW Opal public transport network

ACT Seniors Card holders can apply for an Gold Senior/Pensioner Opal Card online ( or by calling Opal on 13 67 25.

Transport NSW is able to automatically validate ACT seniors' eligibility for concession travel in NSW. 

A Gold Opal card gives you concession travel capped at $2.50 a day* across Sydney, the Blue Mountains, Hunter, Illawarra and Southern Highlands.

*Excludes Sydney Airport Station access fee

How to apply

ACT seniors no long have to apply using paper-based application forms for a Gold Opal Card. Apply by visiting: or call Opal on 13 67 25.

What do ACT Seniors Card holders need before they apply?

To complete your application you will need:

  • First and last name exactly as ACT Seniors Card/Transport Canberra has them on file
  • Date of birth
  • Seniors Card identification number.
You can’t get your a Gold Opal card at a retailer. Applications a Gold Opal card for ACT Seniors Card holders holders must be made online, or over the phone and will be mailed to your nominated address. Please apply for your Gold Opal Card at least two weeks before you intend to travel.
OPAL card registration not working?
  • How many numbers are on your Seniors Card? The new system requires your card to have nine numbers to be processed. If you have an older card with five numbers you will need to upgrade your card.
  • When did you apply for your Seniors Card? It takes up to 7 business days for the ACT Seniors Card/Transport Canberra and NSW Opal Card databases to sync details.
  • Is your MyWay card valid? MyWay cards remain valid for two years from the date of the last 'transaction'. If you have had a MyWay card for more than two years and have never used it on the bus, it is likely your card has expired. If your card has expired it means that Opal will not recognise your details. Once a card has expired, it cannot be reactivated and you will need to apply for a new card.
If you have confirmed all of this and your registration is not processing you will need to confirm your card validity with MyWay (see section above 'Why is my Seniors / MyWay Card not working").
PLEASE NOTE: When replacing a lost, damaged or expired ACT Seniors Card it is also necessary to reapply for a NSW Opal Card, as NSW Opal Cards are linked to your unique Seniors Card number. 
What discounts am I entitled to?
Your ACT Seniors Card gives you access to savings on a range of goods and services provided by participating businesses. Find out the discounts available by searching on the ACT Seniors Card website, or downloading a copy of the Seniors Card Discount Directory: You can get hard copies of the Seniors Card Discount Directory from the COTA ACT office in Hughes.
Do you get a discount using your Seniors Card that is not listed in our directory? Let us know via This email address is being protected from spambots. You need JavaScript enabled to view it.




  • ACT Seniors Cards
  • ACT Seniors Card Discount Directory
  • The Seniors Information Service
  • Housing Options Advisory Service
  • Information on services for older people and their carers
  • Community education, information sessions and events
  • Community centre hire


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Council on the Ageing (ACT)
Hughes Community Centre
2 Wisdom Street Hughes ACT 2605
Telephone: 02 6282 3777
Fax: 02 6285 3422
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