Seniors Information Line

ACT GOV Community Services Logo
6282 3777
COTA ACT provides a telephone line and face to face advisory services at our office in the Hughes Community Centre, Wisdom Street, Hughes (next to the Hughes shops).

The Seniors Information Line is a territory-wide information and referral service. 
One call can provide you with information on 
  • Seniors Cards and discounts
  • social activities
  • aged care and retirement options
  • household assistance
  • transport
  • community and government services
  • and more!
A wide range of information is available at our resource library at the Hughes Community Centre. These information booklets and brochures cover:
  • housing
  • finance
  • transport
  • legal
  • health and medical
  • retirement and aged care
  • falls prevention
  • exercise and fitness
  • consumer directed care
  • safety
  • getting around Canberra
  • dementia, emergencies
  • advocacy
  • home library services
  • and more!

We can issue the Seniors / My Way card at our office and are happy to help with a range of services including photocopying.


Our Work

Communications – refreshing all our printed materials, revamping our website to make it more accessible to you, enhancing our use of electronic communications, upgrading our newsletter, increasing our use of social media.

Policy – developing a series of ACT-specific policy positions in support of our strategic objectives, increasing our collaboration with other community organisations working towards shared goals, providing interesting volunteering opportunities.

Programs – working with the NRMA ACT Road Safety Trust to deliver an education and support program for older road users, providing peer-led information sessions on the new Consumer Directed Care Home Care Packages.

Projects – seeking feedback from Canberra residents on what makes their local area age-friendly and what they’d like to change – and using collaboration to achieve change.

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Hall and Function Room Hire

COTA ACT is based in the Hughes Community Centre, where we offer several rooms for hire in a clean, friendly and well-appointed environment; and at very reasonable rates.

Contact COTA ACT on 6282 3777 for availability and rates of our rooms.



Occupancy: 150 people (seated)

Inclusions: trestle tables (15), chairs, kitchen (containing a stove, microwave, fridge, dishwasher and instant hot water), lectern, projector screen and small stage.

Please note: The Hughes Community Centre is strictly ALCOHOL FREE and not available for out-of-hours hire for parties.




Occupancy: 25 people

Inclusions: trestle tables (2), chairs, projector screen and a whiteboard



Occupancy: 45 people

Inclusions: trestle tables (9), projector screen and a whiteboard




Occupancy: 14 people (around a large board table)

Inclusions: whiteboard


The Hughes Community Centre is currently used by organisations as diverse as U3A (University of the Third Age) to the International Dance Studio and for Southern Canberra Soo Bahk Do, traditional Korean martial arts training.


If you have a recreational group, educational or work function, and are interested in hall or function room hire, please contact us for further information:

(02) 6282 3777
This email address is being protected from spambots. You need JavaScript enabled to view it.
Hughes Community Centre, Wisdom street,
Hughes, Canberra.


Seniors/MyWay Card

ACT Seniors/MyWay Card

COTA ACT manages Seniors Cards in the ACT, which are combined with Transport Canberra MyWay cards - one card allows for public transport access, and the Seniors Card discounts and services.

If you have the new Seniors Card with a MyWay card on the back, your Seniors Card number is the nine digit number on the MyWay side of the card.

If your Seniors Card has five digits, or does not have a MyWay card on the back we recommend upgrading your card. This can be done at the COTA ACT office, ACT public libraries and ACCESS Canberra shopfronts.


How to apply for an ACT Seniors Card

If you are over 61, a permanent resident of the ACT and working 20 hours or less each week you are eligible for an ACT Seniors Card.

*Please note: as of 1 July 2017, the age eligibility for applying for an ACT Seniors Card changed from 60 to 61. From 1 July, 2017 applicants now have to be 61 years of age to be eligible. This change does not affect current Seniors Card holders or those who turned 60 before 1 July, 2017.

Applications for a Seniors Card are available from ACCESS Canberra shopfronts, ACT public libraries or the COTA ACT office (applications are not available online). 

You will be required to provide proof of age and residency (acceptable forms of identification include: drivers licence birth certificate or extract, Australian passport, ACT government invoice, bank papers, DSS pension or DVA pension card)

For more information about the Seniors Card, contact COTA on 6282 3777.

Full information on Seniors Card for the ACT can now be found at "".


Why is my Seniors/MyWay Card not working?

Having trouble using your Seniors / MyWay card on public transport?

MyWay cards remain valid for two years from the date of the last 'transaction' (a 'transaction' could be either travel, recharge or when the card has been originally activated). Once a card has expired, it cannot be reactivated and you will need to apply for a new card through COTA ACT, ACT public libraries or ACCESS Canberra shopfronts. Concession entitlements and stored value on a registered MyWay Card may be transferred where the registered card is replaced

To ensure your MyWay card is looked after, the following are recommended:

  • Do keep it separate from other cards such as credit cards and building access cards
  • Do not expose the card to heat
  • Do not bend the card
  • Do not punch holes in the card
If your MyWay card is no longer valid you will not be able to apply for a Gold Senior Opal card for travel in NSW.
Concession travel on the NSW Opal public transport network

ACT Seniors can apply for an Gold Senior/Pensioner Opal Card online ( or by calling Opal on 13 67 25.

From Monday 31 October 2016, Transport Canberra has partnered with Transport NSW to automatically validate ACT seniors' eligibility for concession travel in NSW. Transport NSW has also removed the 60 day expiry on ACT seniors' Gold Opal Cards.

If you are over 61, a permanent resident of the ACT and working 20 hours or less each week, you are eligible for an ACT Seniors Card and a Gold Opal card, giving you concession travel capped at $2.50 a day* across Sydney, the Blue Mountains, Hunter, Illawarra and Southern Highlands.

*Excludes Sydney Airport Station access fee

How to apply

ACT seniors no long have to apply using paper-based application forms for a Gold Opal Card. Apply by visiting: or call Opal on 13 67 25.

What do ACT Seniors Card holders need before they apply?

To complete your application you will need:

  • First and last name exactly as Transport Canberra has them on file
  • Date of birth
  • Seniors Card identification number.
OPAL card registration not working?
  • How many numbers are on your Seniors Card? The new system requires your card to have nine numbers to be processed. If you have an older card with five numbers you will need to upgrade your card.
  • When did you apply for your Seniors Card? It takes up to 7 business days for the Transport Canberra and NSW Opal Card databases to sync details.
  • Is your MyWay card valid? MyWay cards remain valid for two years from the date of the last 'transaction'. If you have had a MyWay card for more than two years and have never used it on the bus, it is likely your card has expired. If your card has expired it means that Opal will not recognise your details. Once a card has expired, it cannot be reactivated and you will need to apply for a new card.
If you have confirmed all of this and your registration is not processing you will need to confirm your card validity with MyWay (see section above 'Why is my Seniors / MyWay Card not working").
PLEASE NOTE: When replacing a lost or damaged ACT Seniors Card it is also necessary to reapply for a NSW Opal Card, as NSW Opal Cards are linked to your unique Seniors Card number. 
What discounts am I entitled to?
Your ACT Seniors Card gives you access to savings on a range of goods and services provided by participating businesses. Find out the discounts available by searching on the ACT Seniors Card website, or downloading a copy of the Seniors Card Discount Directory: You can get hard copies of the Seniors Card Discount Directory from the COTA ACT office in Hughes.
Do you get a discount using your Seniors Card that is not listed in our directory? Let us know via This email address is being protected from spambots. You need JavaScript enabled to view it.



Seniors Card Discount Directory

ACT Seniors Card holders are eligible for a number of discounts and concessions on a range of goods and services.
COTA ACT manages the ACT Seniors Card and Seniors Card Discount Directory on behalf of the ACT Government. The ACT Seniors Card Discount Directory is a book that lists hundreds of savings from businesses available to Seniors Card holders.  You can pick up a copy of the ACT Seniors Card Discount Directory from Access Canberra Service Centres, ACT public libraries or the COTA ACT office. 
The ACT Seniors Card Discount  Directory is also available to download or view on-line at: 
Who can become an ACT Seniors Card Participating Business?
Any business or service with a sound reputation, and with an Australian Business Number (ABN) or Australian Company Number (ACN) can participate. ACT Seniors Card requires a minimum discount offer of 5%.
For more information about being included please contact our Seniors Card Director Manager via This email address is being protected from spambots. You need JavaScript enabled to view it., or visit


A Guide to Getting Around in Canberra, for older Canberra residents

A Guide to Getting Around in Canberra has been put together to help you find your way around the transport system in Canberra.  In the Guide, you'll find information about accessing buses, community transport and taxi options as well as suggestions about what to do if you're faced with giving up your driver licence.

You can access the Guide from the following link:

pdfA Guide to Getting Around Canberra - 2016

If you open the Guide as a word document, you can go to any part of the document you wish by clicking on the hyperlink in the Table of Contents.

If you have any questions, please contact COTA ACT on 6282 3777 (This email address is being protected from spambots. You need JavaScript enabled to view it.).


Community Education Programs

Community Education

COTA ACT offers guest speakers to talk to groups on issues that are relevant to people over the age of 50.

COTA ACT’s Community Education program encourages and enables older people in our community to minimise the risks to their health and well-being. We offer a range of free community education sessions to increase awareness of services, and provide practical and relevant information

Our sessions are delivered using a ‘Peer Education’ model. This is a process where people who share common ground teach and learn from one another.  COTA trains presenters aged over 50 who then volunteer their time to talk to older people in our community about healthy ageing issues.

 Community Education Sessions are:

  • Free of charge
  • Delivered by fully trained volunteer Peer Educators
  • Available across Canberra (some topics are available in NSW)
  • Structured with a practical focus including discussion of simple strategies to deal with the issues raised
  • Designed to be interactive – attendees are encouraged to share their own ideas and experiences
  • For groups small or large
  • Designed to last for up to an hour

 Available Community Education Sessions:

  • “Street Smart Seniors: A COTA ACT Road Safety Initiative"

For further information or to book a session, please contact:

Ingrid Pepper COTA ACT Community Education Manager on 62823777

or e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.

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Housing Options Advisory Service

How can COTA ACT's Housing Options Advisory Service help me? 

COTA ACT's Housing Options Advisory Service can help if you are over the age of 50 and need help with any of the following housing issues:

  • Accessing Home Care Packages to help you stay in your own home
  • Accessing NDIS Arrangements to help you stay in your own home
  • Accessing community support systems for seniors in the ACT  
  • Advice on home modifications and / or downsizing to a smaller home
  • Advice on de-cluttering / helping someone with a hoarding disorder
  • Accessing appropriate ACT Public Housing and private housing options
  • Advice on Retirement Villages
  • Advice on assistance for carers (including Respite Care options)
  • Accessing Residential Aged Care Facilities
  • Rental options

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  • ACT Seniors Cards
  • The Seniors Information Line
  • Referrals to community organisations
  • Services for older people and their carers
  • Social Groups & Support Groups


Subscribe to the COTA ACT Newsletter to stay up-to date with all our latest news and events.



Council on the Ageing (ACT)
Hughes Community Centre
2 Wisdom Street Hughes ACT 2605
Telephone: 02 6282 3777
Fax: 02 6285 3422
Contact Us 
© COTA ACT - Council on the Ageing (ACT) - All Rights Reservered - PO Box 5566 Hughes ACT 2605 - Website by Collaborative