Get assistance navigating the aged care system

The Aged Care Navigator is testing different types of services and activities to help people to learn more about Government supported aged care programs and how to access them.

COTA ACT is the Information Hub for the ACT and Queanbeyan.  We are available to support, educate and assist people by informing and linking them with suitable care services. We aim to help local people build their own knowledge by guiding them through the steps from information to assessment to receiving care.

Some of the activities being offered include:

  • Community workshops and information sessions
  • Assistance with filling in forms
  • Contacting My Aged Care
  • Providing factsheets, handouts and other resources
  • Outreach services to support those who can’t come into the centre
  • Group support sessions
  • Individual support sessions


Upcoming sessions

Drop in sessions/appointments

Get one on one advice and information from an aged care navigator volunteer. 

Appointments available on Wednesdays and Fridays. For more information and to book an appointment contact COTA ACT on 02 6282 3777 or This email address is being protected from spambots. You need JavaScript enabled to view it.



Changes in age eligibility for ACT Seniors Cards

Changes in age eligibility for ACT Seniors Cards

From 1 July 2017, the eligibility age for applying for an ACT Seniors Card will gradually increase to 65 years from 1 July 2025.

This is a result of an ACT Budget decision announced in 2016. 

  • From 1 July 2017, the eligibility age will rise to 61 years.
  • From 1 July 2019, the eligibility age will rise to 62 years.
  • From 1 July 2021, the eligibility age will rise to 63 years.
  • From 1 July 2023, the eligibility age will rise to 64 years.
  • From 1 July 2025, the eligibility age will rise to 65 years.

The change in eligibility age will not impact current Seniors Card holders.

Read the full media release here.


Concession travel on the NSW Opal public transport network

Concession travel on the NSW Opal public transport network is now a whole lot easier for ACT Seniors Card holders.

From Monday 31 October 2016, Transport Canberra has partnered with Transport NSW to automatically validate ACT seniors' eligibility for concession travel in NSW. Transport NSW has also removed the 60 day expiry on ACT seniors' Gold Opal Cards.

“COTA ACT has been working with Transport Canberra for close to a year to make applying for a NSW Opal Card easier for Seniors Card holders in the ACT. The new process is just one example of how COTA ACT partners with government to improve services for seniors in the ACT.

“Seniors with an early ACT Seniors Card (ie one that has six numbers, as opposed to nine in the current cards) will need to apply for a card upgrade in order to apply for an Opal card. New, replacement and upgrade ACT Seniors Cards are available from the COTA ACT office in Hughes, at ACT Libraries and Access Canberra shopfronts,” 

If you are over 60, a permanent resident of the ACT and working 20 hours or less each week, you are eligible for an ACT Seniors Card* and a Gold Opal card, giving you concession travel capped at $2.50 a day** across Sydney, the Blue Mountains, Hunter, Illawarra and Southern Highlands.

**Excludes Sydney Airport Station access fee

Download the media release here.


OPAL card registration not working?
  • How many numbers are on your Seniors Card? The new system requires your card to have nine numbers to be processed. If you have an older card with five numbers you will need to upgrade your card.
  • When did you apply for your Seniors Card? It takes up to 7 business days for the Transport Canberra and NSW Opal Card databases to sync details so you can apply for an Opal card.
If you have confirmed all of this and your registration is not processing you will need to confirm your card validity (see section above 'Why is my Seniors / MyWay Card not working": This can be done through the COTA ACT Office on 6282 3777.


 News / 03.11.16
*Eligibility age for ACT Seniors Card will be gradually increased to 65 years by 1 July 2025. Please check the current age eligibility before applying. 



  • ACT Seniors Cards
  • ACT Seniors Card Discount Directory
  • The Seniors Information Service
  • Housing Options Advisory Service
  • Information on services for older people and their carers
  • Community education, information sessions and events
  • Community centre hire


Subscribe to the COTA ACT Newsletter to stay up-to date with all our latest news and events.



Council on the Ageing (ACT)
Hughes Community Centre
2 Wisdom Street Hughes ACT 2605
Telephone: 02 6282 3777
Fax: 02 6285 3422
Contact Us 
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